Deliveries
All of our pieces are shipped directly from where they are made in Taiwan. To keep transit efficient and our carbon footprint as small as possible, your order will arrive flat-packed. We engineered the assembly process to be entirely intuitive, so putting it together is just as effortless as the design itself.
Customs & Import Duties
We want to be completely transparent about costs. The shipping rate calculated at checkout covers the journey to your door, but it does not include any local customs duties, import taxes, or clearance fees. Depending on your country's regulations, your local customs office may charge these fees upon arrival, and they remain the responsibility of the customer.
Returns
We build our products to do their job quietly and perfectly, but we understand that sometimes a piece just doesn't fit your space the way you hoped.
If you need to send something back, you have 14 days from the date of delivery to request a return. To keep things fair and process your refund quickly, we just ask that the item is returned in its original, unassembled condition and securely packed in its original packaging.
- Return Shipping: Because our stock is managed internationally, customers are responsible for the cost of arranging and paying for return shipping.
- Starting a Return: Simply drop us an email with your order number. We will send you the correct return address and the next steps.
Once your return arrives and is inspected, we will issue a refund to your original payment method right away.
